Our Guarantee

Price Guarantee

 

At Majestic Aquariums, we are committed to ensuring that you receive the best value for your aquatic investments. That's why we offer a comprehensive Price Match Guarantee, providing you with peace of mind and confidence in every purchase.

Here's how our Price Match Guarantee works:

  1. Lowest Price Assurance: We constantly monitor the prices of our products to ensure that they remain competitive within the market. If you find an identical product available for a lower price at another authorized retailer, let us know, and we'll match that price.

  2. Simple and Hassle-Free Process: Our Price Match Guarantee is straightforward and easy to use. Simply provide us with proof of the lower advertised price, such as a link to the competitor's website or a current advertisement, and we'll adjust the price of the item accordingly.

  3. Terms and Conditions: To be eligible for price matching, the product must be identical in brand, model, size, color, and condition, and must be in stock and available for purchase from both Majestic Aquariums and the competing retailer. Additionally any postage charges from online stores will be added, the lower price must be publicly advertised and verifiable at the time of the price match request.

  4. Exceptional Customer Service: Our dedicated team of aquatic experts is here to assist you every step of the way. If you have any questions or concerns about our Price Match Guarantee, don't hesitate to reach out to us. We're committed to ensuring your complete satisfaction with every aspect of your shopping experience.

At Majestic Aquariums, we believe that superior quality and exceptional service shouldn't come at a premium. With our Price Match Guarantee, you can shop with confidence, knowing that you're getting the best deal possible on all your aquatic needs.

Discover the unbeatable value of Majestic Aquariums today, where your satisfaction is our top priority.

Fish Guarantee

At Majestic Aquariums, we prioritize the health and happiness of your aquatic companions. That's why we offer a robust Fish Guarantee, ensuring that you can enjoy peace of mind with every fish purchase.

Here's what our Fish Guarantee includes:

  1. Healthy Fish Assurance: We carefully source our fish from trusted suppliers to ensure they are healthy, vibrant, and free from disease. We guarantee that all fish purchased from Majestic Aquariums will be in excellent health at the time of purchase.

  2. 24-Hour Livelihood Guarantee: We're committed to the well-being of your fish from the moment they join your aquarium. In the rare event that any fish purchased from us should perish within 24 hours of purchase due to reasons other than negligence or improper care, simply bring the deceased fish to our store with a sample of water for testing.

  3. Expert Support: Our team of aquatic specialists is here to offer guidance and assistance with all aspects of fish care, including tank setup, water parameters, feeding, and more. If you have any questions or concerns about your fish, feel free to reach out to us for expert advice and support.

  4. Terms and Conditions: To be eligible for our Fish Guarantee, proper aquarium conditions must be maintained, including suitable water parameters, tank size, and compatible tankmates. We may request proof of purchase and details about your aquarium setup to ensure optimal conditions for your fish if all suitable requirements have been met we'll provide you with a replacement or store credit, whichever you prefer.

At Majestic Aquariums, we're dedicated to providing you with healthy, thriving fish and exceptional customer service. With our Fish Guarantee, you can shop confidently, knowing that your fish are backed by our commitment to their well-being.

Discover the assurance of Majestic Aquariums today, where your satisfaction and the health of your fish are our top priorities.

 

Customer ideas, comments and feedback

 

At Majestic Aquariums, we value the insights and experiences of our customers, as they are integral to our ongoing commitment to excellence. Our Customer Ideas, Comments, and Feedback section serves as a platform for you to share your thoughts, suggestions, and feedback with us, allowing us to continually improve and enhance your shopping experience.

  1. Open Dialogue: We believe in open and transparent communication with our customers. Whether you have ideas for new products, suggestions for improving our services, or feedback on your recent shopping experience, we welcome your input and encourage you to share your thoughts with us.

  2. Feedback Channels: We provide multiple channels for you to share your ideas, comments, and feedback with us, including in-store suggestion, online feedback forms, email, and social media platforms. Whatever your preferred method of communication, we're here to listen and respond to your input promptly.

  3. Continuous Improvement: Your feedback is invaluable to us in identifying areas where we can improve and better serve your needs. We carefully review all customer ideas, comments, and feedback and use them as a basis for implementing positive changes and enhancements to our products, services, and overall customer experience.

  4. Personalized Responses: Every idea, comment, and piece of feedback we receive is important to us. We strive to provide personalized responses to each customer inquiry, acknowledging your input and keeping you informed of any actions taken in response to your feedback.

  5. Community Engagement: By actively engaging with our customers and incorporating their ideas and feedback into our decision-making processes, we foster a sense of community and collaboration. Together, we can work towards creating a shopping experience that exceeds your expectations and meets your evolving needs.

At Majestic Aquariums, we believe that our customers are our greatest asset, and your ideas, comments, and feedback are instrumental in shaping the future of our business. Thank you for taking the time to share your thoughts with us and for being an essential part of our journey towards excellence.

Please feel free to reach out to us at any time with your ideas, comments, and feedback. We're here to listen, learn, and grow together with you.